Records & document operations
Prepare, scan, index and classify records. Maintain controlled registers, retrieval queues and custody records.
LupinScript
Measures to agree
Capture volumes, indexing accuracy and retrieval turnaround.
Consulting & managed business servicesThe system.
The system.
The expertise.
The team to run it.
Add consultants and operating capacity to the platforms your organisation uses. Choose an on-site, remote or hybrid service around a defined process.
What we can help operateGive the work
Give the work
a dedicated team.
Select a process, agree the operating responsibilities and review the work against defined service measures.
GRC & audit administration
Maintain risk and obligation registers, coordinate evidence requests and follow up audit actions.
LupinScript
Measures to agree
Register completeness, overdue actions and evidence readiness.
Procurement, contracts & AP
Administer supplier documents and contract registers. Follow renewal dates and coordinate invoice exception queues.
LupinScript
Measures to agree
Renewal follow-up, document completeness and exception ageing.
Asset & stores administration
Help clean registers, coordinate verification, record equipment allocation and reconcile stores movements.
LupinAsset
Measures to agree
Unresolved discrepancies, verification progress and movement records.
HR operations support
Maintain employee files and coordinate onboarding, exits, training records and performance-cycle administration.
LupinHCM
Measures to agree
File completeness, task turnaround and cycle completion.
Service-desk operations
Capture and triage requests, follow assignments, escalate overdue work and prepare service reports.
LupinServe
Measures to agree
Backlogs, agreed service commitments and closure evidence.
Cemetery & connectivity administration
Scope cemetery-record and booking support or subscriber, reseller and billing administration with the appropriate product team.
LupinCEM / LycanBill
Measures to agree
Agreed register accuracy, booking completeness or account exceptions.
An engagement you can manageKnow what is included.
Know what is included.
Know who owns the decision.
Our consultants administer the agreed work. Your organisation retains professional judgement, statutory responsibilities, payment authority and final approvals.
01 / Define
Map the work
Review volumes, backlog, existing systems, process owners and the service boundary.
Discuss the process ↗02 / MobilisePrepare the operating team
Agree access, confidentiality, training, escalation routes, quality checks and the handover.
See implementation ↗03 / ReviewManage the service
Use agreed reporting cycles, sample checks, exception reviews and an improvement backlog.
Review governance ↗Choose the model
On-site. Remote. Hybrid.
Staffing, working hours, turnaround commitments, tooling and pricing follow the assessed workload.
On-site delivery
For physical records, local stores activity and work that needs access to the operating environment.
Remote delivery
For controlled digital administration, follow-up queues, document review coordination and reporting.
Hybrid delivery
Combine local operational work with remote specialist support and regular service reviews.
Define your first stepBring us the process.
Bring us the process.
We’ll define the team.
Tell us the system, workload, locations and service outcome you need. We will assess the people, controls and delivery model.
Discuss your requirements