Service intake
Capture complaints and requests in a common service register.
Every request deserves a resolution.
Capture service requests, assign responsibility and track progress from first contact to closure. Give teams a clear view of ownership, turnaround times and the work happening in the field.
Product visual from the Alphadot X company profile. Request a demonstration for the current interface and selected modules.
Start with the workEvery request.
Every request.
A named owner.
Choose a real process to demonstrate. We will assess the selected modules, configuration and any cross-system handoffs.
Service desk
Turn an enquiry into assigned work
Capture the request, classify it and send it to the responsible queue.
Explore this capability ↗ManagersSee what needs escalation
Review deadlines, backlogs and the requests that need management attention.
Explore this capability ↗Field teamsClose with the supporting record
Record progress, actions and completion evidence for review.
Explore this capability ↗Platform capabilities
Clear ownership. Visible progress. Evidence of resolution.
Select the modules that support your operating model, then define the configuration, data and integration scope.
Classification & routing
Assign departments, locations, priorities and responsible teams.
SLA oversight
Track commitments, overdue work and escalation responsibilities.
Field operations
Allocate work and retain updates, actions and photographic evidence.
Resolution & communication
Review closure evidence and communicate status through configured channels.
Operational reporting
Understand service volumes, backlogs and patterns requiring management attention.
From activity to accountability
A connected working day.
A reported service fault is classified and assigned to the responsible team. Field updates remain attached to the request, and the service desk checks evidence before closing the case.
- 01Receive
- 02Route & assign
- 03Resolve in the field
- 04Review & close
People & responsibilitiesA shared platform.
A shared platform.
Different responsibilities.
Municipalities, public entities, utilities and private organisations with service desks or field teams.
Service desk
Capture, categorise and follow up requests.
Field teams
Receive work and record progress and resolution evidence.
Managers
Review overdue work, escalation and service performance.
Delivered by Alphadot XMake it part of
Make it part of
everyday operations.
Lupin Technologies owns and develops the software. Alphadot X is its founding commercial and technical partner, with a team that helped build the systems. We help prepare the data, configure the selected workflows, test the agreed interfaces and train your users.
See our delivery approachDefine the implementation
- Modules, users and organisational structure
- Data quality and migration priorities
- Access, integration and reporting needs
- Acceptance criteria and user training
- Support ownership and handover
Plan with clarity
Confirm the scope before committing.
Intake channels, communication options, service categories and escalation rules are configured around the organisation’s service model.
Explore implementation governanceOpen the LupinServe product brochureChoose the engagementSoftware, delivery
Software, delivery
and ongoing support.
Buy the platform with the services you need around it.
Product detail
Explore the relevant scope
Search the detailed service families for this product.
Explore capabilities ↗ImplementationPrepare for everyday use
Assess migration, permissions, integrations, training and acceptance.
See the delivery approach ↗Consulting & BPOAdd operational capacity
Ask about consultants to administer the selected business processes.
Explore managed services ↗See your processes in the platform.
Share your use case so we can shape a relevant demonstration and implementation conversation.
Talk to our team